Refund Policy

Due to the nature of our products (coffee beans, bags and grounds), we do not accept returns or exchanges to ensure freshness, quality, and safety.

If your order arrives damaged, incorrect, or incomplete, please contact us within 5 days of delivery. We may request a photo of the product and packaging for verification purposes.

Once approved, we will offer

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• A replacement at no additional cost, or

• A full refund to your original payment method
   

Contact us:
📧 Email: hello@benbrew.com
📞 Phone: +1 800-123-4567 (Mon–Fri, 9am–5pm EST)

Once a refund is approved:

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• Processing Time: Please allow 3–5 business days for us to process the refund internally.
   

• Canadian Customers: Expect the refund to appear in your account within 5–7 business days after processing, depending on your bank.
   

• U.S. Customers: Refunds may take 7–10 business days after processing, depending on your card issuer or financial institution.
   

Please note that weekends and holidays may affect refund timelines.

If your package is marked as delivered but you haven't received it, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue.

Orders can only be cancelled if they have not yet been shipped. Once shipped, cancellations are not possible.

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To request a cancellation, refund, or report an issue, reach out to us via the contact methods listed above.